Your message couldn’t be delivered because you weren’t recognized as a valid sender

If a user continuously sends emails from Office 365 that are classified as spam, they will be restricted from sending any more messages outbound. The user will be listed in the service as a bad outbound sender and will receive a Non-Delivery Report (NDR) that states:

  • Your message couldn’t be delivered because you weren’t recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it’s no longer allowed to send messages outside of your organization. Contact your email admin for assistance. Remote Server returned ‘550 5.1.8 Access denied, bad outbound sender’

Solution:

Login to https://admin.microsoft.com


Exchange Admin Center, and then click Protection> Action center to check if your account is blocked. 


Unblock Account…



Note: This needs to be completed by a global admin in your Office 365 organization. Please let your admins do this if you aren’t one. 

7 thoughts on “Your message couldn’t be delivered because you weren’t recognized as a valid sender

  1. How long does it take? I checked “unblock” but still have the same issues and had the agent restart their computer.

    Like

    • All the research I did said it would be fixed within 24 hours, but it took about 2 weeks for me.. Nothing I could do but just check every day and wait…

      Like

  2. Hi! Yesterday this happened to me but with 4 users at the same time, I already unlocked them but Office keeps restricting more users to such an extent that it does not allow me to unlock a user because I have already done it many times 😦 I would like to know what Office is based to dial messages as spam and what can I do to stop blocking users

    Thank you!

    Like

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